Revenue Optimization Specialist (Hotels) - LATAM
Cancún, Mexico
Senior · Full time
Posted a year ago
The Revenue Optimization Specialist (Hopper Hotels) ***Latin America*** will be responsible for the day to day operational management of Hopper’s fast growing portfolio of hotel partners. You will support a portfolio of existing partners and be accountable for their growth. You will build account plans, communicate performance data, understand the connectivity landscape available to Hopper and its hotel partners and help optimize performance for your partners.
This role requires a naturally curious individual who is prepared to identify, analyze and solve a variety of challenges across a broad portfolio and use data to determine what to prioritize. You will be required to support the evolving needs of a fast-growing team and the right candidate will enjoy working with partners, digging into data and collaborating with internal teams.
Location is flexible, but preference will be given to experienced candidates based in Mexico, Colombia and other LatAm countries.
In this position you will
Support a broad book of hotel business and be targeted on boosting your portfolio’s performance within the Hopper distribution channels
Create partner specific account development plans and reporting
Build high touch, consultative and strong relationships with our hotels through regular and open communications
Analyze hotel performance and provide recommendations for improvement through the Hopper distribution channels
Track hotel performance and interactions within SalesForce
Share ideas and feedback on local trends including competitor insights, customer needs, sales, product and marketing information
Take a proactive approach on customer success items and problem solving
Own and develop the day to day relationships with your hotel partners and support the Hotel Supply Market Management team
Deliver quantitative results, business understanding and strategic insights to partners
Understand pricing and availability metrics and ensure your partners are taking their fair share of sales
Work with Market Management to negotiate ad hoc promotions, marketing funds and discounts from your partners
A strong candidate will demonstrate
A “can-do” mindset and enthusiasm to own a series of varied problems
Proven ability to communicate across a large portfolio of hotel partners
Solid understanding of the business processes and their impact on the end consumer
A natural curiosity and ability to answer hard questions with data
A preference for action, testing and reporting on all project performance
A natural ability to communicate and influence internal and external stakeholders
The ability to work with minimal guidance, be proactive and to handle ambiguity and the challenge of quickly evolving goals
Thrives in a dynamic and entrepreneurial environment where pushing limits is everyday business
5+ years of relevant work experience in the hospitality or relevant industry.
Fluent English and Spanish a must, Portuguese highly appreciated
Nice to have
Experience with Salesforce or similar CRM
A background with online travel agencies or hotels revenue management teams
Knowledge of SQL, Tableau or similar data visualization tools
Compensation & Benefits
Well-funded and proven startup with large ambitions, competitive salary and sales incentive plan
Home working environment
Company provided laptop, monitor and US$300 one-time work from home stipend
Unlimited PTO
Other attractive benefits depending on the country where the employee is based
More about Hopper
Despite the pandemic’s impact on the travel industry, Hopper has emerged stronger than ever. As the travel industry continues to rebound, Hopper has demonstrated significant outperformance with its category-leading mobile-only marketplace, delivering value to customers and supply partners with the company’s proprietary suite of fintech offerings.
Here are just a few stats that demonstrate the company’s recent growth:
- Hopper’s valuation is now over $5B, which is more than triple our valuation from early 2020.
- According to Apptopia, Hopper was the #1 most downloaded OTA in the US in 2021. The app has over 70 million downloads.
- Given the success of its travel fintech, Hopper recently launched a B2B initiative called Hopper Cloud, where any travel provider can unlock a totally unique revenue stream by seamlessly integrating and offering Hopper’s travel content and fintech products. Hopper Cloud partners include Capital One, Kayak, Marriott, Amadeus, Trip.com, and MakeMyTrip.
- And all this recent growth is just the beginning. There are still so many new opportunities we’re excited to tackle in the next year!
Hopper is a travel app that uses predictive analytics to make travel recommendations.
Size: 251-500 employees
Funding Level: Late-stage Startup
Total Amount Raised: $423.7 M
Year Founded: 2007
Investors
Caisse de Depot et Placement du Quebec
Inovia Capital
Citi Ventures
Accomplice
Atlas Venture
OMERS Ventures
Brightspark Ventures
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