• Degree in data science, statistics, economics or relevant experience with statistical analysis

• Ability to empathize with users to evaluate the user journey and determine opportunities for product or brand improvement

• Knowledge of how to effectively construct surveys to reveal meaningful consumer trends

• Experience working with large datasets with technical skills (Python, SQL, R, etc.)

• Experience extracting quantitative insights from natural language and qualitative data

 

We’re seeking an analyst to research customer and consumer feedback to refine our user experience, marketing communication, and brand strategy. In this role, you’ll be responsible for analyzing user reviews, social feedback, NPS surveys, and other customer data to report on Hopper’s competitive strengths, opportunities for product improvements, and overall brand sentiment. You’ll also conduct frequent surveys to research and improve our understanding of travelers’ preferences and needs, and build reports and dashboards to track relevant metrics over time. As part of the Growth team, you’ll work closely with the PR and User Acquisition teams to develop a data-driven brand and marketing strategy.

 

Despite the challenges of the pandemic, Hopper managed to have +360 % year-over-year revenue growth in 2020. In fact, Hopper is recovering faster than the sector at large and that is driven in large part by the performance of our fintech products, such as Price Freeze, Flexible Dates Plan, and Disruption Protection, which offer travelers an unparalleled level of flexibility and control. Now we need to lay the groundwork for a growth-centric year in 2022.

Despite the pandemic’s impact on the travel industry, Hopper has emerged stronger than ever. As the travel industry continues to rebound, Hopper has demonstrated significant outperformance with its category-leading mobile-only marketplace, delivering value to customers and supply partners with the company’s proprietary suite of fintech offerings. 

 

Here are just a few stats that demonstrate the company’s recent growth:

 

- Hopper’s valuation is now over $5B The company’s valuation has more than tripled since early 2020. 

 

- The company grew its revenue by more than 300% YoY in 2021. Hopper’s monthly revenues are now 375% higher than its pre-pandemic high point and Hopper Cloud, Hopper’s new B2B initiative, is already 15% of its revenues and growing.

 

- According to Apptopia, Hopper was the #1 most downloaded OTA in the US in 2021. The app has over 70 million downloads. 

 

- Hopper’s recovery is faster than the market and its share of the air travel market in North America is now 300% higher than prior to the pandemic, according to MIDT.

 

- The company sells over $2B in travel and travel related financial services annually 

 

- Hopper’s fintech offerings, such as Price Freeze and Rebooking Guarantee, now represent over 70% of its air revenue.

 

- Given the success of its travel fintech, Hopper recently launched a B2B initiative called Hopper Cloud, where any travel provider can unlock a totally unique revenue stream by seamlessly integrating and offering Hopper’s travel content and fintech products. Hopper Cloud partners include Capital One, Kayak, Marriott, Amadeus, Trip.com, and MakeMyTrip.

 

- The industry opportunity for Hopper Cloud is enormous as projections estimate that if all travel distribution channels offered travel fintech, it could increase the total consumer spend for the sector by $200 billion annually.

 

All this recent growth is just the beginning. There are still so many new opportunities we’re excited to tackle in the next year!