JOB DESCRIPTION

The VP, Air Product Experience will be responsible for delivering a thoughtful, best in class experience that exceeds customer expectations to lead conversions in path. This exciting new role will be a one stop shop for driving strategy, new product development and enhancements as well as test and learn initiatives to inform UX/UI plans.  The VP, Air Product Experience will leverage industry insights, as well as partner and business needs, to develop and manage a “roadmap” of initiatives over time.  The position sits in the Chase Travel organization of Connected Commerce, which is a key business within Chase's Consumer & Community Banking group.

This person will own the end to end customer experience within the air booking path.  This includes leading the development and delivery of a future state product strategy based on a deep understanding of how the business works, gauging the landscape, leveraging consumer insights and bringing forward “game changing” new functionality and capabilities that will set us apart from the competition.  The candidate will manage the air product roadmap and work closely with internal and external partners to prioritize and sequence accordingly.  They will use data to propel behavior and action – testing, production validation, monitoring of key metrics and making course corrections as needed. 

Job Responsibilities

• Demonstrate effective verbal and written communication skills to influence both internal and external stakeholders 
• Possess product management experience in conceptualizing, planning and building through to implementation across cross-functional teams
• Attention to detail and ability to manage multiple tasks and priorities simultaneously
• Balance short-term needs, while not losing sight of the longer-term strategic vision
• Have the ability to create solutions to customer-based problems and insights
• Be comfortable in navigating through ambiguity and change
• Have the ability to build and leverage relationships and work across a multitude of teams to gain results

Required qualifications, capabilities, and skills

• Bachelor’s Degree Required
• 7+ years of work experience in product development and/or product marketing required
• Experience in travel required
• Familiarity/Experience with Agile build methodologies preferred

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements.  Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.